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COVID-19 increased the amount of time the average person stays indoors. Consequently, the ability to understand, control and monitor the indoor environment has become a higher priority. Building managers are looking for ways to prioritize tenant health in the office and around the building.

Interest in wellness at the corporate level has also increased dramatically since the onset of the pandemic. Companies want to know what they can do to improve indoor air quality, change cleaning habits, increase ventilation, etc.

Indoor Air Quality Affects Health

There are two newer standards focused specifically on Indoor Air Quality (IAQ) that have recently emerged: RESET and AirRated. And, for overall “healthy building” status, WELL and Fitwel are also prominent certifications.

The RESET program is unique in its focus on real-time data and long-term monitoring, providing certifications not just for buildings. also for IAQ hardware monitors and software data platforms. It is an international building standard and certification program for healthy buildings, as measured by sensors, focused on quality, transparency and actionability of live data.

AirRated takes a different approach based on a shorter-duration environmental survey that gathers information and directly measures data on the building’s IAQ. AirRated uses sensor technology that collects detailed information about air quality and then grades it based on leading medical research and industry best practice.

Beyond certifications, agencies like the CDC, OSHA, AIHA, NIOSH, BOMI and ASHRAE have developed guidelines and protocols for clean air. These address air ventilation, air filters, Personal Protective Equipment (PPE) and cleaning standards. All of these measures help cultivate better tenant health in the office.

Air and Surface Testing

Assured Bio Labs, LLC. was the first U.S. lab to receive accreditation from the American International Health Alliance (“AIHA”). The lab was given permission to perform air and surface testing for COVID-19. Additionally, they can turnaround quantitative lab results, in some cases within 24 hours.

However, one significant drawback to these tests exists: they are only represent a point in time. Assured Bio Labs’ Dr. Edward Sobek has clients that, based on positive test results, modified their ventilation and cleaning protocols. Subsequently, these modifications produced negative test results. This is an ideal outcome since there are no standardized guidelines nationally that are 100% guaranteed. In addition, Assured Bio Labs services include long-term air monitoring. Dr. Sobek’s clients include office buildings, hospitals and schools.

2020 WELL Health-Safety Rating

John Leitner, Principal of Environmental Building Solutions, LLC has been fielding numerous calls from clients navigating this “new normal.” He provides guidance for completing state mandated re-occupancy questionnaires. In addition, he answers questions about air and surface testing in conjunction with Assured Bio Labs, air quality guidelines, thermal cameras and pursuing the new WELL Health-Safety Rating (HSR).

The 2020 WELL Health-Safety Rating is an evidence-based, third-party verified rating by the Green Business Certification Inc. (GBCI). It is focused on operational policies, maintenance protocols and emergency plans to address a post-COVID-19 environment now, as well as broader health and safety-related issues into the future. Additionally, the certification also includes a stakeholder education and signage and has an annual renewal process. WELL building standards span 62 countries and 580 million SF and bridge health and building sciences.

A Fitwel Champion Shows a Path Forward

There is certainly no “cookie-cutter” path for all indoor environments. One example of a landlord’s multi-prong approach to sustainability and wellness is Vornado‘s achievements in 2018, at theMart — a 3.7 million SF building in Chicago. It received three (3) premier sustainability awards, LEED Gold, Fitwell 2-star and RESET.

Vornado is also a Fitwel Champion committed to deploying the Fitwel certification across their portfolio. Fitwel is a building certification system that optimizes buildings to support health by focusing on a scorecard rating of design and operational strategies. Moreover, these strategies address a broad range of health behaviors and risks that impact occupants. By bolstering these strategies, building teams can address tenant health in the office.

Per Jonathan Flaherty, Senior Director, Sustainability & Utilities at Tishman Speyer: “Fitwel is an outstanding partner for Tishman Speyer as we prioritize the health and wellness of our tenants throughout our worldwide portfolio. We will apply Fitwel not just in the United States, but introduce it to the Chinese, Indian, and European markets, making it a global strategic resource and roadmap to create healthier work environments.”

Others Solving Tenant Health in the Office

SL Green Realty pursued the WELL Healthy-Safety Rating for their portfolio. Further, they issued a comprehensive Tenant Guide for re-occupancy, which is available on their public website. The guide notes variations in building-wise protocols, building systems, and common area enhancements. These adaptations fit the individual property and building systems.

Rudin Management workers can check their office’s air quality via their phones. For several years, Rudin has tracked fresh-air intake, carbon dioxide levels and humidity levels in their buildings. But now, they are making the information available to tenants via an app.

Although some changes are immediate, others are long-term investments. Fisher Brothers implemented many changes in how tenants access their premises. They are also considering automatic doors, voice-activated elevators and ultraviolet light in the HVAC systems as potential future enhancements.

Another property, RXR Realty developed a program called RXWELL. In this program, workers must respond to a health questionnaire about current symptoms. Additionally, they must report any contact with an infected person, and perform a self-temperature check. If the user receives green light from the app, they can access the property. RXR Realty is also using heat maps once the tenants arrive on site. These maps identify the areas that are the most congested, including kitchens and bathrooms. It also tracks when their work area has been sanitized.


A positive outcome of the pandemic could be one in which we learn from our past and forge a brighter future. By way of example, NYSERDA recently announced a first-of-its-kind partnership with ASHRAE. The partnership will build back better and mitigate the spread of COVID while combating climate change.

NYSERDA will spearhead no-cost energy studies, leveraging jointly developed guidelines to support COVID-mitigating air quality and energy efficiency management practices and improvements in buildings across state. The studies will evaluate multiple buildings operated by Empire State Development, Tishman Speyer, Rudin Management, and Vornado, among others.

As New Yorkers return to work, the partnership will concentrate on minimizing the transmission of health and life-threatening viruses. It will focus on a healthy indoor environment to help prevent the spread of COVID-19. In addition to developing ventilation and IAQ best practices in collaboration with ASHRAE, NYSERDA will evaluate and publicly release the energy impact of improved IAQ technologies. This includes ultraviolet germicidal irradiation (UVGI). UVGI can be installed inside an air handling system. It uses ultraviolet energy to inactivate organisms, minimizing airborne exposure to potential diseases such as the COVID/corona family of viruses.

New Technologies in a Post-COVID Environment

Hani J. Salama, PE, LEED-AP, Chair & Chief Executive Officer of BOMA New York said, “BOMA New York is encouraged by the continued occupancy growth as New York returns to their respective workspaces. Building owners and managers never stopped operating their buildings, and have been diligent using new tools and implementing new technologies to improve air circulation and develop touchless experiences,” Salama said. “As property managers combine many of these solutions to sanitize entry points and shared spaces, BOMA New York recommends to focus on the fundamentals. Wear a face mask, and practice social distancing.”

In prior decades, the trend was for “Green Lease” language. In the post-COVID environment, this could likely shift to the “Healthy Building” Lease, according to Charlie Chichetti the CEO and Founder of Sustainable Investment Group (“SIG”), who noted that many corporate clients are rethinking their long-term view on space utilization, renewing in place vs. relocating.

“New technologies and the rapid expansion of A.I. has fostered new and improved methods of monitoring a building’s IAQ and HVAC system performance. This has placed even greater demands on building managers to make this wealth of data completely transparent to tenants via mobile device technology and display monitors in building lobbies,” according to Rich Hillgardner, Senior Portfolio Manager and Real Estate Management Services NY Market leader for Avison Young.

Combat the Unpredictable with Flexibility

Genea successfully and quickly adapted their workforce to the COVID-19 environment and assisted their clients remotely. They conducted webinars demonstrating 100% remote implementation of their on-demand HVAC solution.

The webinars demonstrated how to implement HVAC on-demand to address changing occupancy levels. It also addressed how to stagger hours that tenants were accessing the premises. The solution is completely automated from service delivery through billing and can be controlled remotely. Additionally, going on-demand for HVAC services reduces operating expenses and increases energy efficiency, while simultaneously supporting sustainability goals.

According to Yoni Ron, Director of Business Development Northeast Region for Genea, “As COVID-19 continues to hold a tight grip on our economy, industry leaders have made a concerted effort in evaluating and implementing smart building technology that enhance building operations. We are thrilled that Genea has been recognized by owners as the go-to software to help optimize HVAC operations and look forward to serving as an integral part of welcoming property teams and tenants back to the office, while also supporting sustainability initiatives.”

Above all, as we remain part of a global economy and healthy citizens drive a healthy economy. Collectively, we need to lean into the mission of defeating COVID-19. We must focus on what matters most in the long-term.

Schedule a demo for additional information on how Genea’s cloud-based platform helps building teams prioritize tenant health in the office.

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