Itemized Tenant Billing Statements

Itemized Tenant Billing Statements

Every building is different. That’s why we’ve built Genea Overtime HVAC with the flexibility to handle a wide variety of fulfillment and itemized tenant billing scenarios.

The Largest Commercial Real Estate Companies
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Billing Transparency

Billing Transparency

Genea’s tenant-friendly invoices and services ensure tenant billing is accurate and easy to understand.

  • Clear Invoice HVAC Templates

    Detailed monthly invoices help building teams track utility expenses. Curb the confusion of cluttered invoices with clean layouts.

  • Detailed, Reader-Friendly Invoices

    Daily usage, fees, user requests, cost center, and lease allowances are all included in invoices.

This product offers real-time afterhours HVAC made simple, on computers and a mobile app. Automated real-time ordering is a “convenience” that all tenants should have and all management companies should have the ability to meet this on-demand need, in real-time!

Edward KimAssistant Property Manager, Brookfield Properties

This is a cutting-edge after-hours HVAC platform that is easy to use and administer from both an end-user and admin level. The tenants love it and customer support is unparalleled, again from both ends. The mobile app is great, and all-in-all it’s a very effective product that is well received.

Cary JohnsonChief Engineer, Douglas Emmett

Genea’s Overtime HVAC software is very easy and efficient to navigate and utilize. It helps my tenants be able to log in from their phones to quickly request and manage the OT HVAC for their suites. It’s also helped us on the back end be able to easily assist tenants during non-business hours.

Nyeela LoveOperations Coordinator, EQ Office

Minimum Run Time and Bill Time

Minimum Runtime

Turning on equipment is costly, ensure requests are cost-efficient by setting a minimum runtime on all tenant HVAC requests.

Minimum Bill Time

Set a minimum bill time to cover the cost for the time the equipment is running, even if the request is cancelled early.

Fans on Demand

HVAC Fans lets you bill tenants at a lower rate. Tenants may request HVAC fans instead of Overtime HVAC outside of leasing hours.

Free Hours Come First

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Free Hours Come First

Some tenants negotiate free Overtime HVAC hours into their lease — Genea lets them use these hours first. Once these hours are depleted, the normal rate kicks in. Additionally, tenants are always informed of the cost before a request is submitted.

Recurring Requests

HVAC Service on a Regular Schedule

Recurring Requests

HVAC Service on a Regular Schedule

With Genea Overtime HVAC, tenants can submit recurring air and lighting requests, reducing paperwork and crowded inboxes while streamlining communication between property teams and tenants.

  • Tenants Can Submit Recurring Requests

    Tenants can create requests for multiple days in the same week or the same day over multiple weeks.

  • Request OTHVAC Anytime

    Submit requests once at a time or all at once.

  • Customize Start and Stop Dates

    Automatically start and stop Overtime HVAC on tenant-requested dates.

Overlapping Requests

Overlapping Requests

Genea’s platform quickly detects overlapping requests to ensure tenants on the same floor or suite are not double-billed. Additionally, Lease Hours Only Users allows you to specify when tenants may request service restricting when certain users are permitted to make requests.


BILLING FOR CONCURRENT REQUESTS

Split Billing

BILLING FOR CONCURRENT REQUESTS

Split Billing

Split billing rates between two suites on the same floor. How it works: Multiple tenants submit HVAC requests for service at the same time. If no additional equipment is required, tenants share the cost.

Double Billing

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Double Billing

When multiple tenants run Overtime HVAC at the same time, property teams can bill both tenants…even if no extra equipment is necessary.

How Genea Handles Complex Fulfillment and Billing Scenarios

Tiered Billing

Tiered Billing

Negotiate a tiered billing structure. If tenants run Overtime HVAC on multiple floors, a tiered billing structure may be helpful.

Accounting and Work Order Systems

Generate easy-to-read, pre-formatted invoices with the accounting software you trust. Overtime HVAC supports popular systems, including Yardi, MRI, Workspeed, Angus and Building Engines.

Streamline your accounting.

Upload and share pre-formatted invoices.

Overtime HVAC supports popular work order systems.

See why the world’s largest corporate real estate companies trust Genea to automate their operations.

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