Your privacy is important to Genea Energy Partners Inc. (“Genea”) and its subsidiaries. This Privacy Policy (“Policy”) describes Genea’s practices for the personal information (“Personal Information”) we collect and obtain through (a) our websites, including and not limited to the sites at getgenea.com and geneaenergy.com domains (“Sites”), (b) the software, mobile applications and services we provide through our Sites and other commercial offerings, including all mobile applications used by our customers and their users (our “Offerings”). .
Personal Information” refers to information that may be reasonably associated with, linked to, or used to identify an individual, allowing that individual to be personally identified or contacted. Genea may collect Personal Information from individuals accessing or using the Site or Offerings. We may also collect Personal Information from users of the Offerings. The Personal Information we collect may be obtained automatically through the operation of the Site or Offerings or voluntarily through the use of the Site or Offerings. Examples of voluntary sources of Personal Information may include, registrations, responses, reviews, comments, confirmations, surveys, and emails, messages and other communications and interactions through the Site or Offerings. In addition to your name, the types of Personal Information we may collect from you are:
Genea may also obtain the following types of Personal Information from third parties:
If you wish to apply for a job within the careers section of the Site, we will collect personal information about you such as name, email address, and phone number. We will also ask you to provide us with a cover letter and a resume. We use this information to contact you regarding the position in which you expressed interest, to determine whether or not you are qualified for the position and to contact you regarding setting up an interview.
We post customer testimonials/videos on our Site which may contain personal information. We do obtain the Customer’s consent via email prior to posting the testimonial or video to post their name along with it.
We post customer testimonials/videos on our Site which may contain personal information. We do obtain the Customer’s consent via email prior to posting the testimonial or video to post their name along with it.
Genea Mobile App Specifics
For users of our mobile applications, we may collect and use the following:
From Your Device:
From Your Microphone:
From Your Camera:
From Your SD Card/Internal Storage:
From Your Calendar:
Your Device May Notify Us:
Genea may use the Personal Information we collect and obtain through the Site or Offerings as described in this Policy. YOU SHOULD NOT PROVIDE ANY PERSONAL INFORMATION THROUGH THE SITE OR OFFERINGS UNLESS YOU WOULD LIKE THAT INFORMATION TO BE USED IN ACCORDANCE WITH THIS POLICY. The Personal Information that Genea collects and obtains will only be used to provide the Site and the Offerings:
In addition to the other uses of Personal Information described in this Policy, we may share to third parties the Personal Information we collect and obtain in the following ways:
You should not provide Genea with any information regarding medical or health conditions, race or ethnic origin, political opinions, religious or philosophical beliefs, financial or account data or other sensitive information in order to use the Site or Offerings. Genea does not need or want such sensitive information.
The Site and Offerings are intended for a general audience and are not directed to children under 16 years of age. Genea does not knowingly receive, collect, or obtain Personal Information from children under 16 years of age.
Though we make reasonable and appropriate efforts to preserve user privacy as stated in this Policy, we may need to disclose certain of your Personal Information of Customers or Users when we have a reasonable and good-faith belief that the disclosure is necessary to enforce the Genea Terms of Use for the Site and Offerings, to comply with a judicial proceeding, court order or other legal process, to avoid injury to a third party, or to otherwise enforce or protect Genea’s rights under applicable law, including, without limitation, Genea’s intellectual property rights. In these situations, we will use reasonable efforts to provide notice of our disclosure to you if your information included is in the disclosure, to the extent permitted or possible under the circumstances.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We provide Customers with a choice whether to receive certain emails or other messages through the Site and Offerings and the opportunity to ‘opt-out’ of having their Personal Information shared for certain purposes.
If a Customer no longer wishes to receive certain messages from Genea through the Site or Services or to have their Personal Information shared in the manner permitted by this Policy, they may seek to opt-out of receiving those messages from us or having their Personal Information shared in that manner. In some cases, opting out of receiving messages or having Personal Information shared will not affect the ability to use or access the Site or Offerings. However, some messages are necessary to the operation of the Site and Offerings. Likewise, some sharing of Personal Information is necessary to operate and provide the functionality for the Site and Offerings.
If a Customer wishes to opt-out of receiving these messages or of sharing Personal Information this manner, we may be required to limit or cancel their access to and use of the Site or Offerings. Note also that a User is required to contact the Customer offering use of our mobile application directly toh the mobile application. All opt-out requests to Genea can be made by contacting us opt-out of receiving emails or other messages from that Customer or throug at privacy@getgenea.com or our publicly-listed phone number. Note that it may take up to 10 days to remove contact information from our lists, so messages from us may continue for a time after a removal request is made.
We and our third party service providers use automated tracking technology, such as “cookies,” “Flash cookies,” and “web beacons,” to monitor and collect Information regarding interaction with the Site and Offerings. “Cookies” and “Flash cookies” include pieces of information in the form of small files that are placed on an individual’s computer or mobile device to allow us to recognize a particular computer or mobile device. “Web beacons” (also known as “single–pixel” or “clear” GIFs) include electronic images embedded in the Site or Offerings used to pass information from a particular computer to us.
We may use tracking technologies that expire once a web browser is closed or that persist and stay on a computer or mobile device until they are deleted. Most browsers will allow cookies to be erased from a computer or mobile device or to be blocked from the computer or device. Browsers may also enable receipt of a warning before a cookie is stored. Browsers or email software may also enable refusal of certain web beacons by adjusting the settings on the browser or email software. Please refer to the instructions or help screen for the browser or email software to learn more about these functions. On our Sites’ pages, a banner is displayed which allows you to choose to accept or decline cookies.
To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. All individuals have the right to access the personal information/data that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to privacy@getgenea.com. If requested to remove data, we will respond within a reasonable timeframe. Your email should include adequate details of your request.
We will notify Customers of any changes to this Policy. Notification will be made by way of an email to Customers or by posting of the changes on our Site. Continued use of the Site or Offerings by a Customer after any change has become effective will constitute acceptance by that Customer of that change. Unless we seek and receive consent from a Customer, we will use the Personal Information we collect in accordance with the version of this Policy effective when the Personal Information was last collected. Customers may contact us as described above regarding any change to this Policy, including to prevent their Personal Information from being used pursuant to any change to this Policy.
Genea is committed to protect and secure your Personal Information. Despite our commitment, no security system can be 100% effective and we cannot guarantee that your Personal Information will be secure in all situations. We will nonetheless take all reasonable and appropriate steps to insure the safety and security of your Personal Information. This includes using at least industry standard security measures to protect the loss, misuse, and unintended alteration of the Personal Information under our control. All employees and contractors are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If Genea elects, in its reasonable discretion, to transfer ownership or control of the Site or any Offering to a third party, whether or not in the context of an acquisition, merger, or reorganization, you consent, to the extent this is required, to the transfer of your Personal Information by Genea to that third party, provided that all use and sharing of your Information by that third party remains subject to the terms of this Policy and any applicable changes.
We are committed to protecting your privacy. If you have any comments or questions regarding our Privacy Policy, or Personal Information that we may be storing and using, please contact us at privacy@getgenea.com.
If you are a California resident (“Consumer”), you can exercise certain rights under the CCPA. The CCPA provides California residents with specific rights regarding their personal information. Depending on the capacity in which you provide your personal information to us, you may exercise your CCPA rights as outlined below:
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
If we are unable to verify your identity based on your request, we will reach out to you for additional information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
GDPR expands the privacy rights of individuals based in the European Economic Area (“EEA”), and places new obligations on all organizations that handle personal information of these individuals. This section provides helpful information on your rights as an individual based in the EEA, and how and why we use your personal information.
Your Rights Under GDPR
Your personal information may be processed in countries outside of the EEA. Your personal information may be transferred to and stored by us in the United States and in other countries in which we operate. If your personal information is transferred outside the EEA, we will protect your data by ensuring the recipient has adequate levels of protection in place (e.g., executing Standard Contractual Clauses with the recipient).