Oversights Will Cost You: How to Avoid Common Submeter Installation Issues

Oversights Will Cost You: How to Avoid Common Submeter Installation Issues

Once you’ve assessed your options and chosen the right submeters for your building, you need to install them. Correctly. Incorrectly installed submeters produce incorrect meter reads, and incorrect meter reads lead to incorrect tenant bills, which are a big problem for everyone.

When you’re using submeters to bill back tenants for utilities, it’s imperative that they’re installed correctly before you start using their reads to produce tenant invoices. Whether you’re installing them yourself or have hired a qualified, licensed professional to do the job, it’s important to double check each meter for accuracy. Rule of thumb: if a meter setup doesn’t look right, it probably isn’t!


Mind Your Phases 

Meters use sensors called CTs (current transformers) to measure the amperage in one or more conductors. In the context of an electrical system, a phase represents one line of power. Most electrical panels use multiple phases to power their breakers. Each distinct phase powers several breakers in the panel.

When metering and calculating the power of a circuit, you must multiply the breaker current of a given phase by the voltage of that same phase. If you multiply by the wrong phase in your calculation, your meter reads will be incorrect. The CTs must be in phase with the voltage reference.

TIP: Phasor diagrams (below) are a life saver when commissioning meters. They’ve been built into some metering software, but if that’s not the case for you, check out your meter installation instructions to see if they’ve been provided. 



Get Your CTs On Straight

If your CT is mounted backwards, the meter won’t produce accurate reads. Look closely before placing your CT — there is always an indicator on the CT telling you which way it needs to be oriented.



Match Your CTs and Voltage References Correctly

This one is crucial. If any CT is not on the right phase, the meter will not calculate correctly. L1 CT, for example, must be on L1, the meter won’t be able to take accurate reads until it is.

Be careful: as seen below, L1 on one panel may not be the same in the same position as L1 on a different panel.


Here’s why this matters. For a meter to calculate power, it uses this formula: kW = Volts x Amps x Power Factor. The power factor comes from the phase angle between the voltage and current. If the CTs and phases are incorrect, the power factor will be incorrect, and the calculation will be entirely wrong.

The phasor diagram below shows correct voltage and current — the CTs are on the correct phase.



With a correctly placed CT, this kW calculation comes out to 5.1. Had the CT been incorrectly mounted, resulting in an incorrect power factor, the kW calculation would come out to -0.05 (diagram shown below). Since kW is used to calculate tenant responsibility for utilities, incorrect kW calculations will result in either over or under billing — both of which lead to major problems.

Here is what the example diagram looks like when the CT is mounted backwards:



And here with two CTs swapped:  



When installing submeters in your building, remember that all meters are essentially calculators — they won’t give you the right calculation unless the right information is entered. Even a seemingly small installation mistake can have very costly consequences.


Label, Label, Label!

When it comes to meters used for the purpose of billing, proper installation means nothing if how to calculate correct usage is not communicated to those who need that information. The best way to ensure that no information is lost in the process is to properly label the meter from the time it’s installed.

Each meter needs to be labeled with its correct multiplier (more to come on these in a future blog). Whether the meter has no multiplier (x1) or a multiplier of x2, x80, etc., it’s important that it be labeled on the meter for any and everyone to see. 

It’s also important to label what a meter is monitoring specifically, any relationships between meters (i.e. if the meter is a submeter to another, or sub feeds a different meter), and the date of meter install (so that the meter can start being utilized for billing).

By documenting all of this information on each meter, you help ensure proper billings from day one.


Double Check Everything!

Once you’ve installed your meters with all of the above in mind, do yourself and your tenants a favor: double check it all! Using submeters for billing purposes requires an extra level of conscientiousness and attention to detail. It’s worth taking an extra few minutes after installation to make sure that each meter is setup and running correctly, to prevent over/under billing tenants.

For more information on how you can elevate your building’s submeter reading and billing process, check out Genea’s Submeter Billing software. Our service helps prevent inaccurate reads being used to calculate tenant invoices. To learn more about our service, request a demo below.


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